![]() Agents use pin pads to enter payment card information.Call records containing credit card information.Whether or not an order entry application is open to the public,.A representative from a call center or a communication center,. ![]() A telephone system that is based on the Internet Protocol (IP).For example, the flow of a credit card transaction over the phone may include the following items: The transaction flow for phone orders can have multiple configurations, and PCI DSS requirements must be considered in each type of configuration. The critical difference is that phone payments usually require the involvement of a call center or contact center representative. You may be asked for the card’s expiration date or the CVV value (card verification value), which is a code on the back of the card that the cardholder should only know.Ĭredit card orders over the phone are classified as cardless transactions however, it is often significantly different from e-commerce transactions. Transactions where the card is not available, require further verification that you are the cardholder. See Also: What You Should Know About PCI Compliant Call RecordingĮxisting card transactions require card completion, such as retail stores where you swipe your payment card to make purchases. PCI refers to the transaction channels as “card present” or “Card not present.” In that situation, you must adhere to the PCI DSS (Payment Card Industry Data Security Standards). Suppose you accept payment cards through any transaction channel such as physical pos, telephone, or e-commerce. See Also: PCI Compliance For Call Centers But have you considered the requirements of getting paid over the phone without the associated risk? With consumers changing the way they buy, it’s becoming more critical for your business to offer POS, online, and contactless payment options. To cope with the high demand for cashless payments, businesses, especially SMEs, transition to accepting a more comprehensive range of payment solutions. Follow Employee Procedures and Conduct Refresher Courses.Ĭard payments are quickly becoming the most popular method of payment among customers. ![]()
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